Shipping policy

Shipping policy

Abel Piel works with the transport company MRW to deliver your orders online.

  • Once the order is placed on our website www.abelpiel.es, it will prepare the merchandise of the order in 10 business days and process the shipment with the MRW Transport agency.
  • If there is any incident with the merchandise, Abel Piel will contact the client to manage it satisfactorily.
  • The MRW transport agencies will make the delivery in 24 hours in the Iberian Peninsula and 27 hours in Europe door to door from the day after the order is accepted by the transport company.
  • The client will be notified by WhatsApp, when the admission has become effective.

Shipping prices for Abel Piel orders

  • Shipping fee to the Iberian Peninsula: €15
  • Shipping fee to Europe: €50
  • Shipping fee to the United States: €100

Cancellation and return policy

  • In case of cancellation of an order that has not yet been picked up by the transport agency, the client will notify Abel Piel after notifying the cancellation of the order with their shipping order number. Abel Piel will return the full amount of the purchase to the client.
  • In the event of cancellation of a shipment already collected, the customer will contact Abel Piel for the return, evaluating Abel Piel for the reason.
  • In case of having to carry out the collection at a different address than the usual one (for logistical reasons, collection of a return, etc…), the client will notify Abel Piel so that it can coordinate with MRW, it will not load any envelope cost, charging only the contracted shipping service.
  • In the case of shipments to the Canary Islands, it is the customer’s responsibility to attach the invoice for the content. In the event that said shipment suffers a delay in customs processing due to lack of documentation, MRW will not be responsible for any delays that may occur in the delivery times of the shipment.
  • For lost packages, the client will notify Abel Piel to coordinate with MRW, the location of the same.
  • Abel Piel will not be responsible for delays caused by MRW logistics problems.